Detailed Description of Goods
Amazing Crystals.co.za is an online store offering a variety of products within the Crystal, Gemstone, Mineral, Holistic and Esoteric product industries.
Agreement of Sale
An agreement of sale between Amazing Crystals and a customer is only valid once payment has been made and we have received the relevant monies into our account. Up until this point all goods remain the property of Amazing Crystals.
Subject to availability and receipt of payment, orders will be processed within one working day.
Orders paid for by EFT or direct bank deposit will be released once monies have been received in our account, this can take up to 72 hours depending on your bank.
All orders are dispatched via courier service. Delivery can take up to 7 working days. A delivery being delayed is not grounds for return or refund. We will notify you in writing should there be any delays.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order cannot be cancelled.
If a product is damaged or broken when you receive it, you must inform Amazing Crystals in writing within one working day of receiving it. The product will need to be returned to us on your account. We will then make arrangements for a replacement product to be sent to you on our account. We do not offer refunds on broken or damaged products only replacements.
Please ensure you are 100% happy with your purchase as we will not replace or refund any orders where you have changed your mind.
If you receive the wrong product you must contact Amazing Crystals within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account. The ‘wrong’ product will need to be returned us ‘as is’ on your account.
Payment Options Accepted
Bank transfer or cash deposit into the Amazing Crystals bank account, the details of which will be provided in the order confirmation e-mail that we will send you.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Amazing Crystals takes responsibility for all aspects relating to the transaction including sale of goods sold on this website, customer service and support, dispute resolution and delivery of goods.
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Amazing Crystals accepts no responsibility for the accuracy or completeness of information provided on the website.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
Amazing Crystals may, in its sole discretion, change this agreement or any part thereof at any time without any prior notice.
Amazing Crystals contact details
Telephone: +27 11 791 7135